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Return & Refund Policy

At Thaishop Wholesale, we are committed to ensuring our customers have a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following conditions:

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging.

• The return request must be made within 7 days from the date of delivery.

• Proof of purchase (order number or receipt) must be provided.

• Certain items, such as personalized, perishable, or clearance products, may not be eligible for returns.

2. Non-Returnable Items

We do not accept returns for the following items:

❌ Items on clearance sale or marked as final sale.

❌ Used or damaged products due to customer handling.

❌ Perishable goods (e.g., food, herbs, or certain beauty products).

❌ Digital downloads or gift cards.

3. Return Process

To initiate a return, please follow these steps:

1️⃣ Contact our customer support at [Your Support Email] or through our Contact Us page within 7 days of receiving the item.

2️⃣ Provide order details, a reason for the return, and photos (if applicable).

3️⃣ Once approved, you will receive return shipping instructions. The item must be shipped back within 7 days after approval.

4️⃣ The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item sent).

4. Refund Policy

• Once we receive and inspect the returned item, we will notify you of the refund approval status.

• Approved refunds will be issued via the original payment method within 5-10 business days.

• If the refund is delayed, please check with your bank or payment provider.

5. Exchange Policy

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, please contact us at Support Email.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

📍 Notify us within 3 days of delivery with photos of the product and packaging.

📍 We will arrange for a replacement or refund at no additional cost.

7. Cancellation Policy

• Orders can be canceled within 4  hours of purchase for a full refund.

• After 24 hours, cancellations are not guaranteed as the order may already be processed.

📩 Need Help?

For any questions or assistance, please contact us at:

📧 Email: Thaishop0432@gmail.com

💬 Live Chat: https://www.facebook.com/thaishopwholesale

Note: Thaishop Wholesale reserves the right to update or modify this policy at any time without prior notice. Please review our return policy before making a purchase.